Communications and design for Cleveland’s Climate Action Plans
Lotus, in partnership with ALH Design, led the development and design of several communication tools for the City of Cleveland’s Climate Action Plan and Municipal Action Plan, as well as the design of the two plans themselves. The City of Cleveland tasked Lotus and ALH Design with crafting two series of social media posts regarding the publication of the Climate Action Plan, a staff engagement workshop to promote implementation efforts amongst City staff, and a community toolkit to encourage community-based organizations and individuals to take action. Lotus designed two versions of the staff workshop to accommodate different audiences and use cases. The adaptable and accessible community action toolkit was designed to meet the wide-ranging diversity of the Cleveland community. Both tasks included a detailed step-by-step agenda to guide staff members through facilitating a workshop or community meeting and adapting the materials to their specific audience. ALH Design led the graphic design of the two plans and all social media posts, public-facing workshop materials, and the community action toolkit.
City of Fort Collins | Under-Resourced Buildings Engagement
under-resourced buildings engagement
Lotus worked with the City of Fort Collins to engage under-resourced building (URB) stakeholders. The core purpose of the engagement was to gather insight into specific tools, resources, and other support mechanisms that Fort Collins could deploy to support commercial and multifamily building owners and tenants in achieving greater energy efficiency. Lotus delivered a final report to the client that compiled current stakeholder challenges in pursuing energy efficiency and provided research-backed recommendations for programs that could overcome those challenges. The team successfully engaged all stakeholder types, including, but not limited to, affordable housing providers and nonprofits supporting affordable housing providers, multifamily tenants, business tenants and commercial developers, collecting critical data and program or policy recommendations specific to these building types.
The team applied community-centered principles throughout the engagement process to ensure reach with key URBs. Lotus developed a context guide that documented the factors and processes for the City to consider when developing the engagement strategy, resources, and support services to help URB communities make building improvements. The context guide served as the foundation for fair and defensible engagement throughout the project.
Lotus also developed a stakeholder map of URBs based on the City’s specific, data-driven definition. Our team spearheaded the creation of the matrix of data criteria defining and categorizing URBs. Following that, buildings were specifically identified and targeted for engagement based on their criteria score.
Lotus facilitated a number of engagements, including in-person focus groups, virtual focus groups, informational interviews, and listening sessions. All engagements were planned with a focus on bringing the community together, including providing participant stipends, food, and childcare while ensuring all materials and presentations were translated and interpreted into languages most appropriate for the audiences. Lotus conducted all Spanish written translations in-house. We contracted with the Community Language Cooperative (CLC) to provide interpretation services for in-person meetings in Spanish and for translation services in Vietnamese, Arabic, and Mandarin Chinese.
Wheat Ridge, Colorado | Climate Action Plan Update
Climate action plan update
Lotus worked with the City of Wheat Ridge to update and formally adopt their Sustainability Action Plan. The community was the impetus for the first Plan, which was created in 2018. Lotus led the strategic analysis of the 2018 plan, which involved a comprehensive review of relevant City plans, as well as regional, state, and federal plans and initiatives. This review allowed the client to utilize existing collaborations and funding to force-multiply their sustainability efforts. Lotus also engaged City staff and key stakeholders to contextualize the 2024 plan update and identify critical opportunities, and guided community engagement to garner community input on sustainability priorities and strategies. Lotus sought to capture the grassroots, community-driven spirit of the plan and ground the plan update in the key implementation details that City staff would champion.
Boulder Housing Partners Behavioral Change Program
In concert with two other consulting firms, Lotus helped Boulder Housing Partners reach their goal of becoming the nation's first net-zero energy housing authority through an innovative occupant engagement program. The project involved outreach and education to BHP residents regarding energy consumption and energy efficiency and included in-depth work on behavioral change models that can be effective to reduce energy use.
“Hillary and Emily were amazing to work with. They jumped into a project that had been delayed several times due to a number of obstacles. They were able to resurrect the project and get it done on time and under budget. They were thoughtful, efficient and helpful on all phases of our project. I would highly recommend their services for any sustainability project.”
City and County of Denver | Energize Denver Equity Priority Buildings Facilitation Services
Energize Denver Equity Priority Buildings Facilitation Services
Lotus worked with the Energize Denver at the City and County of Denver to engage equity priority building owners. The purpose of engagement efforts was to inform building owners about forthcoming regulations and requirements for small buildings through the Energize Denver program and gather insight into specific tools, resources, and other supports Denver may be able to offer to support building owners in meeting the requirements. Lotus conducted a detailed analysis of stakeholders and built relationships with local community-based organizations and cultural brokers to plan engagement activities and share these opportunities with the intended audiences.
Lotus facilitated a number of engagements, including in-person focus groups, virtual focus groups, informational interviews, and listening sessions. All engagements were planned with a focus on equity, including providing participant stipends, food, and childcare while ensuring all materials and presentations were translated and interpreted into languages most appropriate for the audiences. Lotus developed a final report summarizing engagements and providing recommendations and guidance to Denver on opportunities to improve services and resources for equity priority building owners to better compel compliance with Energize Denver requirements. Denver is currently implementing many of the recommendations in A final report.
City and County of Denver | 80 x 50 Climate Action Plan & Annual GHG Inventory
80 x 50 Climate Action Plan & Annual GHG Inventory
The City and County of Denver’s 80x50 Climate Goal: Stakeholder Report establishes a path to reduce community-wide GHG emissions by 80 percent by the year 2050. Lotus led the development of Denver’s 80x50 Plan by conducting a review of processes and plans already established by the City; conducting a needs assessment; working with a diverse network of over 80 stakeholders and community experts in the fields of energy and transportation to identify the most relevant and impactful strategies for Denver to pursue; modeling the impacts of stakeholder-identified emissions reduction strategies; and drafting a CAP that will support the City in achieving its goals. Additionally, Lotus completed Denver’s community GHG inventories for calendar years 2018-2022.
City and County of Denver | Renewable Heating and Cooling Plan (Building Electrification)
Renewable Heating and Cooling Plan (Building Electrification)
Lotus led the development of the City and County of Denver’s Renewable Heating and Cooling Plan, a roadmap for beneficial electrification in existing buildings. As part of this process, Lotus convened stakeholders from across the metro area and the State to understand the impacts of electrification on the workforce, disproportionately impacted communities, building owners of all sizes, homeowners, equipment manufacturers, and other stakeholders.
Lotus managed a variety of engagement activities ranging from surveys and one-on-one interviews, to large focus groups and workshops. In addition to the public input that helped to shape the plan, Lotus worked with subcontractors to complete a building stock and technology transition analysis and a grid and cost impact analysis. The final plan includes not only details on the technical components of electrification, but also the various levers (i.e., policy, financial, incentive, programmatic, and communications) that can be triggered to support full electrification of Denver’s applicable building stock over the coming decades.
Lotus has been lucky enough to consistently work with the City and County of Denver since 2016. Other work Lotus has completed for the City and County of Denver includes:
-Completed GPC-compliant GHG emissions inventories every year since 2017, CDP Reporting, and developed Denver’s first municipal operations inventory (2020).
-Completed a life-cycle GHG analysis for waste.
-Completed an embodied carbon analysis for buildings. (see below)
Lotus developed the maps below to use data to inform Denver’s Electrification plan. The maps showed inequities and helped identify vulnerable populations.
“Lotus partnered with Denver to create our Renewable Heating and Cooling Plan. The plan was practical and achievable yet pushed the boundary of what is possible. They excelled at project management, keeping the project partners on task. They led fun, engaging discussions with a variety of stakeholders whose insight helped shape the plan. Once all the quantitative and qualitative data was collected and analyzed, they synthesized the findings into a plan that could be understood by the public, and not just limited to those with an electrification background. We are thrilled with their work and would recommend them for future projects!”
“Lotus has been an exceptional partner in the development of a key technical roadmap that will lead to strong policy implementation. They are helping us address all the challenges and opportunities regarding building electrification in existing buildings.”
Denver Regional Council of Governments (DRCOG) | Climate Pollution Reduction Grant
Climate Pollution Reduction Grant
Lotus is currently working with DRCOG to fulfill the requirements of the agency’s $1 million Climate Pollution Reduction Grant (CPRG) from the Environmental Protection Agency (EPA). As part of this process, Lotus supported data collection, emissions calculations, modeling, stakeholder engagement, and strategy development and prioritization for DRCOG’s Priority Climate Action Plan. Currently, Lotus is supporting stakeholder engagement and related tasks to develop the regional Comprehensive Climate Action Plan.
To date, Lotus has led and facilitated multiple community and stakeholder engagements, and facilitated an equity subcommittee. Lotus conducted an all-day workshop that brought together representatives from communities across the 12-county region to organize implementation details for the eight PCAP strategies. The stakeholder engagement process that was deployed for the PCAP and will continue for the CCAP, has ensured that a broad constituency of community members from across the DRCOG region are engaged in, and empowered to participate in the resulting PCAP strategy implementation process. The creation and participation of the equity subcommittee as part of the PCAP process helped to ensure that the final implementation details for the PCAP strategies are informed by the communities that will be most impacted by this work.
DRCOG’s Priority Climate Action Plan was submitted to the EPA with the corresponding grant application for CPRG Implementation Funds. DRCOG secured grants funds for the Decarbonize DRCOG Program, the funding mechanism for the program related to this RFP and proposal.
Boulder County | Net Zero Codes Cohort
Lotus provided project management and facilitation for the Boulder County Net Zero Codes Cohort, later renamed to the Northwest Metropolitan Regional Energy Code Cohort. The project included two phases: the first reviewed and adopted the 2021 International Energy Conservation Code (IECC) with regional consistent strengthening amendments, and the second created a regional roadmap for reaching 100% net zero new construction by 2030.
Phase 1
For Phase 1 of the project, Lotus facilitated a series of five meetings with eight community partners in the Northwest Metropolitan region of Denver to co-create consistent energy code amendments that could be adopted alongside the 2021 IECC to support local and regional climate goals. Equity, GHG reductions, and the needs of individual communities were discussed within the cohort while the group reached a consensus for the recommended code package. Phase 1 included code package development along with individualized community support to help each partner community with their code adoption process. Lotus worked with consultant partners Southwest Energy Efficiency Project (SWEEP) and Shums Coda throughout the project to develop the code package for the region along with supporting materials such as fact sheets, customized presentations, training materials, and other individualized support requested by each community. Lotus and the consultant team attended council meetings and study sessions with staff to ensure the code package was understood and could be adopted by each leadership council. The results of Phase 1 code adoptions for the region can be seen in the table to the left (as of February 2023).
Phase 2
Phase 2 of the project began the summer of 2022 with a goal of creating a roadmap of ranked local, achievable, affordable, and equitable policies and strategies to reach the goal of net zero new construction by 2030 for the region. For Phase 2, Lotus facilitated a series of eight meetings with ten communities to co-create a regional definition of “net zero new construction,” as well as a roadmap with a stepped approach to achieving net zero new construction by 2030. Equity and regional collaboration were strong themes throughout the discussions and the roadmap. The roadmap was written and designed by Lotus, with support from SWEEP and Shums Coda, and lays a foundation for continued regional coordination on future building code updates for each community involved.
The Boulder County Net Zero Code Cohort was funded by a Department of Local Affairs grant and created a framework in the state for regional collaboration on building codes which has been deployed in other areas of Colorado to support local communities with building code adoption.
City of Colorado Springs | Sustainable COS Plan
Lotus supported the development of Colorado Springs’ first Sustainability Action Plan. This data-driven and community-focused planning effort involved the integration of the City’s first community-wide and municipal greenhouse gas emissions inventories, the analysis of current and past planning efforts in the City and region, and the engagement of a wide network of Colorado Springs’ staff, stakeholders, and partners to identify measurable and actionable strategies and actions that the City can take to enhance sustainability across the community. Equity considerations were woven throughout the process, with specific strategies and actions focused on improving access to resources and forthcoming development opportunities in disproportionately impacted communities across Colorado Springs. The final plan was a graphically designed document that informs the City and its partners on the work to be done over the next 5-10 years. In 2023 Lotus will be completing emissions strategy modeling to determine the greenhouse gas emissions impact of the strategies within the Sustainability Action Plan.
The Sustainability Action Plan focuses on ten sustainability elements:
Equity
Agriculture and Food Availability
Natural Environment, including ecological health, water, and air quality
Built Environment
Energy
Materials Management
Transportation
Economic Development
Health and Well-Being
Arts and Culture.
Lotus facilitated focus groups for each of the 10 elements to help draft the narrative that will be integrated into the City’s Plan.
City of Louisville | Commercial Energy Code Review
The City of Louisville contracted with Lotus and Group14 Engineering to explore updates to the City’s current commercial energy code that would help the City reach its energy efficiency and greenhouse gas reduction goals. The City and consultant team examined commercial energy code policy options including higher efficiency requirements, all-electric requirements, and net zero requirements. The scope of work included:
Energy modeling of current code-compliant heating, ventilation, and air conditioning systems in commercial and industrial building types to evaluate upfront cost, operational cost, and greenhouse gas (GHG) emissions. The energy modeling also included an analysis of the total solar PV required to make code-compliant buildings (both mixed-fuel and all-electric) net zero. Finally, energy modeling was conducted to analyze the upfront cost, operational cost, and GHG emissions savings of buildings built to a higher efficiency performance standard.
Research on existing commercial energy code policies from around the country.
A public engagement process that solicited feedback on commercial code policy options via two City board meetings, two open-house style community meetings, and an online public engagement survey.
Final report summarizing the policy recommendations from the consultant team and staff for the City of Louisville’s commercial code update.
Lotus facilitated the public engagement process, developed the final policy recommendation report, and presented the final policy recommendation to City Council for adoption. We are well-versed in the analysis of various commercial code options that will allow a community to move easily to a net zero code standard.
City of Commerce City | Sustainability Action Plan
Lotus led the development of sustainability and community health recommendations that are woven into the first Sustainability Action Plan for Commerce City, Colorado. An environmental justice priority community, the City wished to ensure that recommendations were derived from community input and informed by data. Lotus facilitated a citizen-led Environmental Policy Advisory Committee to develop recommendations that will result in a healthier, more sustainable community. Additional community outreach occurred in the form of community meetings, civic engagement training, a community survey, and workshops with City staff and business and industry leaders. As part of the process, Lotus also completed the City’s first GHG inventory and business-as-usual forecast, modeling the GHG impact of strategies, identified the cost impacts of strategies and funding resources, and met with City staff to develop internal sustainability recommendations. Subcontractors on the project analyzed and made recommendations specific to air and water quality issues in Commerce City, which were woven into the full recommendations report.
In addition to completing the City’s first community-wide greenhouse gas emissions inventory as a part of the Sustainability Action Plan development, Lotus developed the City’s first municipal operations greenhouse gas emissions inventory. Lotus utilized the Local Government Operations Protocol to complete the inventory. The development of this inventory will help the City government create and monitor sustainability actions outlined in the Sustainability Action Plan. Lotus continued supporting the Commerce City Department of Energy, Equity and the Environment with facilitation of the Environmental Policy Advisory Committee and designing program collateral for one year after the plan was finalized.
“Commerce City unanimously passed a Sustainability Action Plan which was the culmination of input from multiple community and business meetings. Lotus was instrumental in facilitating the process as well as preparing technical documents such as an Air Modeling Threshold Report; Greenhouse Gas Inventory and Stormwater Management Plan. The Sustainability Action Plan was translated into Spanish for increased stakeholder engagement. Lotus has provided outstanding service””
City of Golden | Codes Consulting: Building Policy Roadmap
Lotus developed the City of Golden’s Code Roadmap after the completion of the City of Golden Code Consulting Project as a joint effort with Iconergy Ltd. The roadmap lays out the recommendations and timelines to address greenhouse gas emissions and energy efficiency in the City of Golden’s built environment, with the ultimate goal of helping to achieve the City’s 2030 Sustainability Goals. The recommendations for new and existing buildings were informed by a series of stakeholder workshops which included industry experts, sector representatives, and consultants that evaluated a total of six code packages from January to July 2022. Lotus was the primary facilitator for each stakeholder workshop and worked with the group to review code standards the City could consider to meet its building goals.
The final recommendation for building code and existing building policy, derived from the stakeholder process, included the following high-level directives.
For new buildings, adopt the 2021 IECC and the New Buildings Institute (NBI): All-Electric Code Overlay with a requirement for onsite PV for new residential construction.
For existing buildings, develop a building benchmarking program and subsequent performance standard for existing buildings and address code and incentive gaps for existing buildings with expanded programming and incentive opportunities.
The Lotus team facilitated the stakeholder workshops and provided technical assistance in analyzing code packages, GHG emissions, and strategic planning to meet Golden’s GHG reduction goals.
City of Las Cruces | Climate Action Plan
Lotus completed the City of Las Cruces’ 2018 GHG inventory and supported the development of GHG strategies to reduce emissions to 80 percent of 2018 levels by 2050. This work included the development of both a community and municipal inventory, in-person and remote stakeholder facilitation for two workshops to select GHG reduction strategies with a focus on equity and resilience, high-level modeling of strategy impacts, and drafting the final plan.
The inventory and strategies will help the City to understand its carbon footprint, identify and implement ways to reduce its carbon footprint, gain community buy-in, and inform future policy and programs.
In 2024, Las Cruces contracted with Lotus to update the City’s business-as-usual GHG emissions model as well as to complete calendar year 2023 greenhouse emissions inventories for the community and local government operations.
“The Council was so impressed with Lotus’ work - the report, the strength of the data, and the equity-centered approach. I will be putting forward the 9 strategies, targets, and co-benefits to adopt as a resolution. The actions in the CAP will be used as a foundation for deeper dives so I can get even more community involvement”
City of Longmont | Electrification Study and Communication Plan
Lotus convened and guided an Electrification Feasibility Committee to explore advantages and constraints of electrification policies and program options for the City of Longmont. Lotus also created a communications strategy and the development of a thoughtful, equitable, and phased beneficial building electrification plan that was both ambitious and realistic. Strategy development was supported by modeling completed by Group14 Engineering. The final Beneficial Electrification Plan provides Longmont with a roadmap of specific strategies and actions that can be taken to spur investment in electrification throughout the community.
Colorado Energy Office | Building Performance Standard Task Force Facilitation
Lotus facilitated monthly meetings with the State of Colorado Building Performance Standard (BPS) Task Force and ensured that the Task Force remained focused on the equitable impacts of the BPS on communities, building owners (especially for affordable housing), and Colorado’s workforce. Through the Task Force meetings, Lotus guided the task force through technical discussions and decisions and brought forward data to support decision-making. Lotus also completed an analysis of available benchmarking data to guide the Task Force conversations from a technical perspective, as well as designed a Public Engagement Plan and process that included a focus on gathering input from representatives across the State that can speak to the equity and workforce impacts of the BPS.
The Public Engagement Plan guided the outreach and engagement activities that were used to gather input from a broad network of stakeholders and interested parties from outside the Task Force. This included identifying the key audiences and ways to engage them, the community and business organizations that would be able to funnel input from their members, and developing a survey, public outreach materials, and designing and supporting the facilitation of three public engagement sessions.
The Task Force recommended that the State include a holistic approach to implementing the BPS that includes creating programs that would provide support and resources for the Colorado workforce, and to assess equity concerns for tenants, disproportionately impacted communities, and others who may be adversely impacted by the BPS requirements. Lotus then worked with the Colorado Energy Office to design an Equity Priority Building Approach. Lotus’s recommendations reflect the integration of an equity lens with BPS and ensure the ongoing clean energy transition is accessible to all. This means considering the community, the building itself, and the building’s occupants, as well as how to reduce the burden imposed by the State BPS program and the risk of displacement or gentrification. Important in this equity approach is giving building owners a voice in the process by allowing a building to self-identify as an EPB.
Colorado Energy Office | Energy Code Board
Lotus contracted with the Colorado Energy Office (CEO) to facilitate the State’s Energy Code Board to create a Model Electric and Solar Ready code for the State of Colorado. A House Bill passed in the State’s legislature in 2022 requiring the Energy Office to convene an Energy Code Board with diverse representatives from across the state to develop a model code to be the new state minimum code in conjunction with the 2021 International Energy Conservation Code.
Lotus managed the code development process and facilitated the Energy Code Board (board), and an executive committee through a series of 18 meetings to discuss, deliberate, and finalize each code element within the State’s model code. Lotus conducted research on existing electric-ready, solar-ready, and EV-ready codes in the State, drafted the code elements for board review, facilitated an ongoing public engagement process that culminated in a live public comment session, and wrote the final Model code for the State based on the outputs of the facilitated process. Cost-effectiveness was a critical component of the readiness code discussions and Lotus pulled and summarized reports for the board to advance their understanding of the upfront and retrofit costs for electrification, EV charging, and solar installations. Finally, Lotus executed a voting process for all board members that was efficient and transparent to the public and produced the final code package for the State.
Lotus wrote the State’s Model Electric and Solar Ready Code, which is an immediately adoptable code standard for Colorado communities. In addition, Lotus developed an explanatory code package to help guide communities through the review and adoption of the code, and a final code report to provide an overview of the process and key elements of the Model code. Throughout the process, Lotus maintained strict adherence to the Colorado Open Records Act as well as, timeline and procedural requirements mandated by the House Bill.
“I truly can’t find the words to express how much I appreciate the work you all have put into this project over the past several months. I know that there have been a number of late nights and weekends spent on this project (as well as just long days in general!) and I want you to know how much it meant to me, and CEO broadly, knowing I had all of you that I could trust to get everything done well and on time while I was trying to juggle what felt like a million other things. I can’t tell you how many compliments I received from Board members, other CEO and agency staff, and members of the public on the incredible job you guys did managing this wild process and keeping the Board on track to meet its goals and deadlines. Seriously, it was a lot. So I just wanted to say thank you again for everything, and I look forward to getting everything done in the coming couple of months! This code is a pretty monumental step forward for Colorado and will have a lasting impact that we can all be very proud of. ”
Clear Creek County | Vehicle Electrification Plan
Vehicle electrification plan
Lotus lead the community engagement tasks for Clear Creek County, Colorado, and their Vehicle Electrification Plan. We created and disseminated a community survey to gather information about EV use and barriers to adoption. Our team also conducted 12 informational interviews with stakeholders across the spectrum from community leaders to the local utility. We convened one focus group to vet and confirm the data collected from the community, as well as co-create the strategies for the County’s EV readiness plan. Lotus then prepared a report detailing the results of our engagements with a clear description of the barriers to EV readiness in the community and many solutions to address those barriers. An important aspect of this project was our focus on the impacts of EVs on underserved communities. We made several key suggestions to address EV equity throughout the community in our report.
Colorado Energy Office | Rebuild, Re-energize, Recover Colorado
Lotus worked with the Colorado Energy Office (CEO) to complete an ArcGIS StoryMap website titled Rebuild, Re-energize, Recover Colorado. This website provides an overview of climate action work across Colorado and provides communities with resources to get started on taking climate action now. Check out the map below of large emitting facilities in CO. Click the +/- to zoom in and out, and click on the circles to find out more information on the facilities including which coal-fired power plants are closing in the next 10 years.
Lotus has conducted research focused on the financial, legal, technical, and communication barriers that are currently hindering the expansion of energy performance contracting in rural and small communities while creating a new approach that utilizes local and international best practices. Additionally, Lotus has evaluated low-income Community Solar Demonstration projects and their impact on energy burden, approaches for replicability, and overall effectiveness of reducing the energy burden. Lotus has worked closely with the CEO on energy performance contracting.
Here are some links to specific case studies: Delta-Montrose Electric Association, Empire Electric Association, Fort Collins Utility, Grand Valley Power, Holy Cross Energy, San Miguel Power Association, and Yampa Valley Electric Association.
Additional projects include the analysis of the Fulfillment of the Low-Income Carve-Out for Community Solar Subscriber Organizations and Accelerating EPC in Small and Rural Colorado Communities.
“Hillary’s ability to simultaneously manage project deliverables and keep team members on task while exercising her creativity to develop new programs is a unique skill set. Hillary knows how to manage and motivate to get the best out of her clients and collaborators. She is a delight to work with and will see any project through to a successful conclusion.”
“Emily was instrumental in the success of our (Colorado Energy Office) Energy Management Assistance Program. She provided key technical support to Colorado K-12 schools and her work lead to measurable energy savings and environmental benefits for program participants.”
Colorado Resiliency Office | Website
Lotus worked with a team of experts on behalf of the Colorado Resiliency Office to create an interactive website that helps communities understand the shocks and stresses they face, make connections across sectors to leverage resources and ideas, develop solutions that address multiple challenges, and build adaptability and preparedness into plans. As part of the project, the team created multiple toolkits and resources for communities to help proactively prepare for and adapt for changing conditions. Also, best practices on how to meet immediate, short-term, and long-term recovery needs in the aftermath of a disaster.
“I had the pleasure of recently working with Lotus Sustainability on a project to develop a new website and tools for Colorado communities to plan for long-term resiliency and recovery. Lotus’ expertise and leadership ensured that our final products were both technically sound and useful to our audience. Throughout the project, Lotus remained flexible and adapted to our changing needs.”